Trust & safety
Honest about what we verify — and what we don't.
OldMachine is built for industrial buyers and sellers who value clear, practical trust — not over-promises. Here's exactly how it works.
Pillars
Six pillars of our trust model
What every seller, buyer, and operator should know about how the marketplace stays safe.
Seller business verification
Sellers complete a business profile with GSTIN and reachability checks before listings can be published. Buyers see who they are dealing with.
Structured listings
Category-specific forms capture condition, year, specs, accessories, and photos in a comparable format — not free-form classifieds.
Direct buyer-seller conversations
Enquiries happen on the marketplace so threads, follow-ups, and contact history stay in one place. No middlemen, no inflated quotes.
Honest about what we DO verify
We verify business identity and reachability — not machine condition. Buyers must inspect before purchase. We make this clear up front.
Reporting & escalation
You can report a listing or seller through the contact page. Repeated unresolved issues can lead to suspension from the platform.
Built for industrial buyers
Designed around how factory owners, plant managers, MSME owners, and procurement teams actually evaluate equipment. No fluff.
Boundaries
What we do — and don't — verify
Many marketplaces are vague about this. We aren't. Setting expectations clearly is the only way to build durable trust.
What we DO verify
- Seller business identity (e.g. GSTIN)
- Seller reachability before listings go live
- Listing structure (category, specs, photos) before publish
- Reports and escalations on suspicious activity
What we DON'T verify
- Machine condition without physical inspection
- Asking price or fairness of pricing
- Logistics, transport, or post-sale handover
- Any payment between buyer and seller
Always inspect the machine and verify seller details independently before transferring funds.
Reporting
Spotted something off? Tell us.
If a listing looks misleading or a seller behaves dishonestly, report it. We act on credible reports.
FAQ
Trust questions, answered
Trust through transparency
Ready to use the marketplace?
Browse live listings, talk directly to verified sellers, or list your own equipment. Everything happens on store.oldmachine.in.